Know what you’ll pay.
Every plan includes the full standard Omi OS. Start with Ads + Concierge, expand into evergreen Concierge, then add Search and Associate within the same subscription. Choose the usage and service scope that fits your store.
One OS. Four plans.
New deployments begin with a conversation. We agree your storefront, available capabilities, launch scope and spend limit before activation. Requesting a plan does not start billing.
Starter
$199/ month
Monthly plan
1,500 delivered shopper messages per billing month
$0.15 per additional message
One supported storefront, standard connection and brand configuration, documentation and asynchronous product support.
Growth
$699/ month
Monthly plan
6,000 delivered shopper messages per billing month
$0.12 per additional message
One supported storefront, a larger shared allowance and one onboarding orientation of up to 60 minutes.
Scale
$1,999/ month
Monthly plan
20,000 delivered shopper messages per billing month
$0.09 per additional message
One supported storefront, a rollout plan and one performance review of up to 60 minutes each quarter.
Enterprise
From$4,000/ month
12-month agreement after evaluation
50,000 delivered shopper messages per billing month
$0.07 per additional message
Opening package for one supported storefront, an agreed deployment plan, named commercial and technical contacts and quarterly account review.
Every plan includes the full standard Omi OS: Ads + Concierge, evergreen Concierge, Search, Associate and your dashboard, within the agreed supported storefront and capacity scope. All shopper surfaces share one allowance. Standard configuration and core value reporting are included.
USD, before taxes, media spend and separately accepted services.
Existing clients keep their current prices, billing units, allowances, discounts and renewal terms. These new offers do not change an existing agreement.
Plan for normal and peak months.
Estimate the total bill for an ordinary month and for a month with a sale, campaign or holiday. The starting numbers are examples, not a forecast of your store’s usage.
Use representative production periods and your planned deployment.
Enter the full month’s volume, including ordinary traffic.
One deliberate shopper request that successfully receives a generated answer counts once. Ad clicks, automatic openings, ordinary search and filters, failed delivery, recognized bots and staff previews do not count. Retries and handoffs add no extra message.
Normal month
$199
$199 base + 0 additional messages × $0.15 = $199.
Peak month
$424
$199 base + 1,500 additional messages × $0.15 = $424.
This estimate keeps your chosen plan. It does not change your subscription. Taxes, media spend and separate services are excluded. Enterprise totals illustrate the opening package; your written quote sets the scope and invoice cadence. Technical peak capacity is agreed separately, with no retrospective peak-price multiplier.
Launch and design, clearly scoped.
Standard connection and configuration are included. Assisted launch is $2,500 once for one supported storefront, catalog and policy review, standard setup, two review meetings and handover, within 12 total delivery hours.
Custom design starts at $25,000 per scoped project, with named deliverables, two revision rounds, an implementation or handoff boundary and acceptance criteria. Payment milestones are 50% on signature, 30% on design approval and 20% on acceptance and handover.
Ongoing design, new components, integrations and media production are separately quoted. Preparation, QA, project management and follow-up count toward service hours.
See what your advertising delivers.
Compare your campaign’s current destination with the same campaign leading into Omi. Give shoppers a direct path to buy, and help those who need an answer or another product continue shopping.
- Immediate purchase conversion at the destination.
- Purchases and net merchandise revenue across the whole shopping session.
- Meaningful continued shopping and visits with no observed continuation, with incomplete tracking reported separately.
- Media cost per verified purchase and attributed return on ad spend using consistent attribution.
Agree the baseline, comparison, outcome window and measurement coverage before evaluation. Assess the Omi fee separately against incremental contribution. An evaluation can be inconclusive; these are measures to establish, not promised results.
Pricing questions.
What does the subscription include?
The full standard Omi OS within the agreed supported storefront and capacity scope: Ads + Concierge, evergreen Concierge, Search, Associate and your dashboard. Begin with a campaign, then adopt the other experiences without buying separate modules. Your deployment agreement identifies the production capabilities available at launch.
What counts as a delivered shopper message?
One deliberate shopper question, generated search request or suggested follow-up that successfully receives a generated answer. The same request counts once across retries, tools and surface handoffs. Ad impressions and clicks, automatic greetings and opening answers, ordinary search and filters, failed deliveries, recognized bots, staging and staff previews do not count. Dashboard work is separate from shopper usage.
When is usage billed?
The new offer bills the base in advance and approved additional messages in arrears. Usage belongs to the billing month when the original request began, in the agreed timezone. Delivery receipts have a 72-hour settlement period after the month closes. A late receipt after settlement does not become a new message in the next month or automatically create a retroactive charge.
How do we control the bill?
Before activation, we agree a spend ceiling, usage alerts and what happens at the limit. These controls must be in place for your deployment before paid usage starts. Optional paid activity can pause while ordinary shopping and cart access remain available. A plan recommendation never changes your subscription without acceptance.
Are these monthly or annual plans?
Starter, Growth and Scale are monthly. There is no automatic annual discount. Enterprise uses a scoped 12-month agreement after evaluation, with invoice cadence stated in the agreement. Monthly cancellations and downgrades take effect at renewal; upgrades require acceptance of the effective date and any proration.
What changes for an existing client?
Nothing changes automatically. Your agreed price, billing unit, allowance, discounts and renewal or cancellation terms continue. The new delivered-message definition does not replace your current billing unit. Any new agreement or reactivation is reviewed against your existing terms before a change.
What is separate from the subscription?
Media spend, media buying, creative production, bespoke development, custom integrations and custom design are separate. Standard connection and configuration are included. Additional storefronts, catalog requirements and peak capacity are scoped explicitly. Staff access and optional dashboard generation are agreed for the deployment; the shopper plans do not promise unlimited compute.
Can we evaluate Omi before a longer commitment?
A supported evaluation is $3,000 for 45 days: one supported storefront, up to two agreed journeys, 20,000 messages over the entire evaluation, standard configuration, a midpoint and final review, and eight total delivery hours. Agree the intended production package before kickoff. Evaluation ends without automatic renewal or automatic fee credit. Extra work or usage needs an accepted extension; launch work already included is not charged twice.