Understand your shoppers. Shape their experience.
Your dashboard is where you manage Omi OS. Set what it knows about your store, decide how it appears and review what shoppers tell it. The same store knowledge supports each shopping experience.
Your store, your decisions.
- Shape what Omi knows
- Review your catalog, store information and policies. Add the expertise your team uses to help shoppers decide.
- Make it your own
- Set Omi’s appearance and voice, choose the prompts shoppers see, and preview the experience before it goes on your store.
- Guide product discovery
- Choose the products and collections you want to highlight, and give Omi guidance on when to recommend them.
- Read the conversations
- See what shoppers ask, what they cannot find and where they need more explanation. Use those questions to improve your store’s guidance.
- Follow the shopping journey
- Review engagement and orders linked to Omi. Read the attribution definition alongside the numbers to understand what they measure.
- Handle the handoff
- Review requests that need a person, with the shopper’s conversation attached. Your team stays responsible for support decisions.